Dealing With Difficult People in the Workplace
= Scheduled class
= Guaranteed to run
= Fully booked
| LOCATION | December | January | February | March |
|---|---|---|---|---|
| Auckland | ||||
| Hamilton | ||||
| Christchurch | ||||
| Wellington | ||||
| Virtual Class |
Imagine yourself resolving workplace conflicts with others without creating negativity or damaging your relationships. In fact, picture yourself benefiting from confrontation because you can now manage difficult people and situations with ease. After attending the Dealing With Difficult People in the Workplace training course with PD Training you’ll be empowered to better manage difficult people and situations.
In this life-changing course you'll learn how to discover the root causes of conflict, how certain behaviours impact others and learn specific strategies to deal with difficult people in an appropriate manner. Whether it’s a conflict involving customers, staff or management, you’ll be equipped with the tools and techniques to approach others, reach a resolution and prevent further issues going forward. This training course provides you with an opportunity to plan and practice your situational management skills so you feel empowered to handle any workplace conflict.
This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.
There are no prerequisites for this course.
In this course participants will:
- Identify root causes of difficult behaviour
- How to approach and manage difficult people
- Understand particular types of Behaviour
- How to deal with Passive and Aggressive Behaviour
- Dealing with workplace conflicts
- Recognise different attitudes
- Handle stressful situation
During this Dealing with Difficult People in the Workplace training course, participants will learn how to approach, engage and better manage difficult people, while also learning how to understand and influence them, so that a successful resolution can be achieved without creating negative feelings or damaging relationships.
The course includes training in recognising attitudes and actions that impact others, using effective management techniques to deal with difficult people, using tools to deal with anger, developing coping strategies, understanding motives and behaviours and much more. The course includes a personality profiling tool report, which helps participants to better understand themselves and how to best interact with other personality types as well.
After completing this course, participants will have learned to:
Topic 1: The Three Ds
- Welcome
- What do we find challenging about others?
- Diversity, Divergence and Division
- The Relationship Spectrum
- Reflection
Topic 2: It all starts with me
- My Profile
- My Response
- Reflection
Topic 3: Communication is Key
- Dealing with Passive and Aggressive Behaviour
- Responding Assertively
- Reflection
Topic 4: Dealing with Particular Behaviours
- Bullies
- Discrimination
- Gossips
- Dealing with Particular Types of Behaviour
- Reflection
Topic 5: Reasonable and Unreasonable Managers
- Reasonable Management Action
- Emotional Intelligence and Difficult Managers
- Reflection
Topic 6: Self-Preservation
- Monitoring signs of stress
- Allies and Mentors
- Tips for Dealing with Challenging People
- Reflection
Topic 7: Reflections
- Small classes, average 5 people, max 16
- Prices excl. GST
- Lunch and refreshments included
- Certificate of Completion (always available in the App)
- Comprehensive courseware available in the App
- Pay on Invoice or by Credit Card