Cancellation, Transfer & Refund

Attendance & Withdrawal

If a student doesn't attend on two consecutive days reasonable effort will be made by the Training Manager or co-ordinator to contact the student (or his/her agent) by phone and/or email to ascertain the reasons and to offer help or advice. A medical certificate may be required if you are absent for two or more days.

If non-attendance continues for three consecutive days without contact or notification the Training Manager or Centre Manager will attempt to ascertain the reasons and to offer help or advice and will inform the student (or his/her agent) in writing that they are in danger of being removed from the course. This communication is recorded in the Contact Management System. Non-attendance for three consecutive days without notification or reasonable cause is regarded as withdrawing from the course and a refund may apply. Students must apply in writing to the CEO of ACE for a refund stating the reasons for withdrawal. This communication is recorded in the Contact Management System.

Circumstances in which ACE may terminate tuition

ACE may terminate tuition if the student: does not attend for three consecutive days without notification or reasonable cause, refer attendance and withdrawal policy above; is unduly disruptive or unruly during classes; is in possession of alcohol or offensive weapons on ACE premises; has been involved in any form of harassment whether sexual or otherwise. The harassment could be verbal, visual or behavioural in nature which is offensive and unwelcome; copies software or data from ACE's computers; copies software or data onto ACE's computers without authority or without virus checking; uses illegal or unlicensed software; downloads offensive or pornographic material; downloads music, games, movies or any form of virus or hacking software. In these cases students may apply in writing to ACE for a refund stating the reasons for termination or withdrawal, refer attendance and withdrawal policy above.

ACE will terminate tuition if the student: has been caught cheating during exams; removes equipment from ACE premises without authority; has been involved in a breach of NZ Law eg possession of drugs. In these cases there is no refund of any fees