Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours
= Scheduled class
= Guaranteed to run
= Fully booked
| LOCATION | December | January | February | March |
|---|---|---|---|---|
| Auckland | ||||
| Hamilton | ||||
| Christchurch | ||||
| Wellington | ||||
| Virtual Class |
The Advanced Skills for Elite Personal and Executive Assistants training course teaches you how to develop the competencies for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.
After completing this course, you will have learned how to develop and enhance your social intelligence and flexibility to adapt to the manager’s working style, the capability to represent your manager if necessary, office and people management skills, meeting scheduling, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.
This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.
There are no prerequisites for this course.
In this course participants will:
- Adapt to the manager’s needs and style of working
- Take initiative when needed
- Develop basic business acumen
- Listen actively
- Represent your manager
- Handle difficult people and situations
During this course, participants engage in learning the theory and practice the duties of an experienced administrative or executive assistant. This interactive course includes activities to enhance the learning and the development of key, practical skills.
The course involves the development of skills and knowledge that the job of an administrative assistant demands. These include developing social intelligence, flexibility, management skills, people management skills and prioritising tasks.
After completing this course, participants will have learned to:
Topic 1: Working with your Manager
- REACH Review – Communication Evolution Tool
- Ok So That’s Thinking and Doing…. How About Communicating?
- Adjusting Your Style for a Better Approach:
- Reflection
Topic 2: Handling Difficult and Demanding People in the workplace
- Four General Intents Shaping Behaviour
- What Drives Behaviour
- Coping Techniques for Difficult and Demanding Managers
- 7 Types of Difficult Managers and Colleagues to Manage
- Reflection
Topic 3: Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s
- Should I Negotiate or Say 'NO' to the Task
- Should I Say 'YES' to the Person but 'NO' to the Task
- Reflection
Topic 4: Work – Life Balance
- Distress versus Eustress?
- Causes of Stress
- 4 Major Signs and Symptoms of Stress
- Are you fueling the fire?
- Control your Cortisol
- Mindfulness
- Reflection
Third-party registrations:
- Small classes, average 5 people, max 16
- Prices excl. GST
- Certificate of Completion (always available in the App)
- Comprehensive courseware available in the App
- Pay on Invoice or by Credit Card
Online Training:
- Live polling
- Screen sharing
- Whiteboards
- Live chat
- Breakout sessions