Advanced Skills for Elite Personal and Executive Assistants
= Scheduled class
= Guaranteed to run
= Fully booked
| LOCATION | November | December | January | February |
|---|---|---|---|---|
| Auckland | ||||
| Hamilton | ||||
| Christchurch | ||||
| Wellington | ||||
| Virtual Class |
The Advanced Skills for Elite Administrative and Executive Assistants training course, developed by PD Training in New Zealand, teaches you how to develop the competency for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.
After completing this course, you will have learned the following: how to develop and enhance your social intelligence and flexibility to adapt to the superior’s working style, the capability to represent your manager if necessary, office and people management skills, scheduling skills, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.
This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.
There are no prerequisites for this course.
In this course participants will:
- Adapt to the manager’s needs and style of working
- Take initiative when needed
- Develop social intelligence
- Develop basic business acumen
- Understand the importance of office management
- Listen actively
- Understand and use social media management
- Handle difficult people and situations
During this course in New Zealand, participants engage in learning the theories and practice the duties of a high-level administrative assistant. This interactive course includes activities to enhance learning and the development of practical skills.
This comprehensive course involves the development of skills and knowledge that the job of a personal/executive assistant demands. These include developing social intelligence, flexibility, content management skills, people management skills and prioritising tasks.
After completing this course, participants will have learned to:
Topic 1: The Advanced Elite PA and EA
- Welcome
- Role Defined
- Competencies of an Elite PA/EA
- Reflection
Topic 2: Working with your Manager
- REACH Review – Communication Evolution Tool
- Ok So That’s Thinking and Doing…. How About Communicating?
- Adjusting Your Style for a Better Approach:
- Reflection
Topic 3: Handling Difficult and Demanding People in the workplace
- Four General Intents Shaping Behaviour
- What Drives Behaviour
- Coping Techniques for Difficult and Demanding Managers
- 7 Types of Difficult Managers and Colleagues to Manage
- Reflection
Topic 4: Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s
- Should I Negotiate or Say 'NO' to the Task
- Should I Say 'YES' to the Person but 'NO' to the Task
- Reflection
Topic 5: Managing the Office
- Delegation Below, Sideways and Upwards
- 10 Rules for Successful Delegation
- 1. Determine What Can be Delegated
- 2. Pick the Right Person
- 3. Explain Why You are Delegating
- 4. Be Specific be SMARTER
- 5. Set Them up for Success
- 6. Touch Base
- 7. Don’t Micromanage
- 8. Offer Feedback/Ask for Feedback
- 9. Say thanks – Be patient
- 10. Don’t over delegate
- Delegating to Profiles
- Reflection
Topic 6: Social Media Management
- 9 Steps to Help You Manage Social Media
- How Often:
- Dealing with Negative Comments:
- Do I Need to Check with Anyone?
- If in Doubt, Don’t Post It!!!
- Using Photos/Videos – rules
- Sharing Information:
- Engagement:
- Monitoring:
- Physical Posting vs Auto Posting:
- Reflection
Topic 7: Work – Life Balance
- Distress versus Eustress?
- Causes of Stress
- 4 Major Signs and Symptoms of Stress
- Are you fueling the fire?
- Control your Cortisol
- Mindfulness
- Reflection
Topic 8: Reflections
- Create an Action Plan
- Accountability = Action