Go from zero to hero in this popular Microsoft Office application.

With this package you can enjoy self-paced online learning with the added comfort of expert ACE coaching and support. Included in this package is:

• Online Courseware (12 month license)
• 45 Minute Virtual Q&A
• 15 Minute Kiwi Wiki follow up session
• Microsoft Office Specialist Certification Voucher

If you are looking for a flexible, cost-effective solution to gain more confidence in using Outlook, then this is the right course for you.

We recommend that students are familiar with Windows and Outlook.

An individual completing this course can earn the Specialist level certification. Attendees completing each level:

• Will have approximately150 hours of instruction and hands-on experience with the product
• Will have proven competency at an industry associate-level
• Will be able to demonstrate the correct application of the principal features of Outlook at each level and complete tasks independently

The Microsoft Office Specialist: Outlook Associate Certification demonstrates competency to customize the Outlook user interface, format message content, create or insert graphic elements, and send and respond to emails and meeting requests.

The exam covers the ability to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items. Topics Covered:

Manage Outlook Settings and Processes:

• Customize Outlook settings
• Configure mail settings
• Perform search operations
• Print and save information

Manage Messages:

• Create messages
• Insert message content
• Organize and manage messages

Manage Schedules:

• Create and manage calendars
• Create appointments, meetings and events
• Organize and manage appointments, meetings and events

Manage Contacts and Tasks:

• Create and manage contact records
• Create and manage contact groups
• Create and manage tasks