MB-280T04: Configure a Dynamics 365 customer experience solution
Length: 1 Day(s) Cost:$895 + GST
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| Auckland | ||||
| Hamilton | ||||
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| Virtual Class |
This one-day workshop allows students to apply their learnings in a real-world challenge, configuring Dynamics 365 Sales and Customer Insights model-driven apps to create a full Customer Experience solution.
This course is designed for IT, sales or marketing professionals who want to apply their learnings in a real-world challenge, configuring Dynamics 365 Sales and Customer Insights model-driven apps to create a full Customer Experience solution.
Students should be familiar with the basic features of Dynamics 365 Sales and Dynamics 365 Customer Insights and how to configure them.
After completing this course, students will be able to:
- Configure a Dynamics 365 Customer Experience Solution
Dynamics 365 Sales
- Manage leads with Dynamics 365 Sales
- Manage opportunities with Dynamics 365 Sales
- Manage and organise your product catalog with Dynamics 365 Sales
- Create emails in Dynamics 365 Customer Insights - Journeys
- Build journeys with Dynamics 365 Customer Insights - Journeys
- Challenge project - Configure a Dynamics 365 customer experience solution