Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications.

This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths

This course forms part of our Microsoft Blended Learning Series where you can enjoy all the flexible benefits of self-led online learning with the comfort of expert virtual instructor led training and exam prep. Included is:

• E-learning modules
• Virtual Expert ACE Coaching
• Microsoft Official Curriculum (MOC) & Online Labs
• Exam Voucher

E-learning Modules:

• Get started with Dynamics 365 Customer Service
• Managing cases with Dynamics 365 Customer Service
• Use Microsoft Dynamics 365 Customer Service queues to manage case workloads
• Create knowledge management solutions in Dynamics 365 Customer Service
• Use knowledge articles to resolve Dynamics 365 Customer Service cases

Live Virtual Coaching

• 1 day live virtual coaching with exam prep - please select a scheduled date that suits.

Exam

• Exam voucher valid for Online Proctoring or via a New Zealand Pearson Vue test centre.