Microsoft Dynamics 365 for Sales is an end-to-end application to manage the handling of customers and potential customers; tracking data against sales goals, automating your best practices, learning from your data and more.

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications.

Students should have familiarity of business applications and the desire to customize and implement them for your business.

This course forms part of our Microsoft Blended Learning Series where you can enjoy all the flexible benefits of self-led online learning with the comfort of expert virtual instructor led training and exam prep. Included is:

• E-learning modules
• Virtual Expert ACE Coaching
• Microsoft Official Curriculum (MOC) & Online Labs
• Exam Voucher

E-learning Modules:

• Define and track individual goals in Dynamics 365 Sales and Customer Service
• Use goal metrics in Dynamics 365 Sales and Customer Service
• Configure and manage the order to cash process in Dynamics 365 Supply Chain Management
• Configure and use agreements in Dynamics 365 Supply Chain Management
• Configure and use intercompany trade in Dynamics 365 Supply Chain Management

Live Virtual Coaching

• 1 day live virtual coaching with exam prep - please select a scheduled date that suits.

Exam

• Exam voucher valid for Online Proctoring or via a New Zealand Pearson Vue test centre.