The ITIL 4 Specialist: Plan, Implement and Control combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams.The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management at both strategic and operational levels, maximising value from these practices. With bite-sized modules, the course is tailored for busy professionals, allowing you to learn at your own pace through engaging, interactive content. You’ll access a range of resources, including multimedia quizzes, real-world case studies, and the Official ITIL 4 glossary. Self-paced learning empowers you to tailor your learning experience, apply ITIL 4 to complete projects and prepare thoroughly for certification with comprehensive support materials.

The interactive e-learning portal is designed for convenience, enabling you to learn at your own pace, anytime and anywhere in the world. You can fit your studies around your schedule, taking the exam online at a time that suits you best.

This online package includes:

• eLearning (12 month access)
• Online proctored exam
• Official eBook: Your primary reference for exam preparation and ongoing professional development
• Learning Resource Kit: Includes the Official ITIL 4 Specialist Learner Workbook and Quick Reference Guide for focused study

ITIL™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Please note: an ITIL 4 Foundation certification is a pre-requisite for studying ITIL 4 Specialist: Plan, Implement and Control.

By the end of this course, you will be able to:

• Understand the key concepts of the Plan, Implement and Control (PIC) practices
• Understand the processes of the PIC practices
• Understand the roles and competences of the PIC practices
• Understand how information and technology support and enable the PIC practices
• Understand the role of partners and suppliers in the PIC practices
• Understand how the ITIL capability model can be used to develop the PIC practices
• Understand how the ITIL guiding principles support the PIC practices

Module 1: Introduction to the PIC practices

Module 2: Change Enablement

• Overview Change Enablement
• Value Streams and Processes
• Organisations and People
• Information and Technology
• Partners and Suppliers
• Change Enablement Capability Development

Module 3: Deployment Management

• Overview Deployment Management
• Value Streams and Processes
• Organisations and People
• Information and Technology
• Partners and Suppliers
• Recommendations for Practice Success

Module 4: Release Management

• Overview Release Management
• Value Streams and Processes
• Organisations and People
• Information and Technology
• Partners and Suppliers
• Recommendations for Practice Success

Module 5: Service Configuration Management

• Overview Configuration Management
• Value Streams and Processes
• Organisations and People
• Information and Technology
• Partners and Suppliers
• Recommendations for Practice Success

Module 6: IT Asset Management

• Overview IT Asset Management
• Value Streams and Processes
• Organisations and People
• Information and Technology
• Partners and Suppliers
• Recommendations for Practice Success

Module 7: Recap

Exam format

• Multiple choice
• 60 questions per paper
• 39 marks required to pass (out of 60 available) – 65%
• 90 minutes duration
• Closed book

• eLearning (12 month access)
• Online proctored exam
• Official eBook
• Learning Resource Kit