The ITIL 4 Specialist: High-velocity IT module is for IT managers and practitioners who work in digital or highly automated environments, or who deliver digital products and services. This includes anyone involved in digital transformation and anyone transitioning to Lean, Agile, or DevOps ways of working. With bite-sized modules, the course is tailored for busy professionals, allowing you to learn at your own pace through engaging, interactive content. You’ll access a range of resources, including multimedia quizzes, real-world case studies, and the Official ITIL 4 glossary. Self-paced learning empowers you to tailor your learning experience, apply ITIL 4 to complete projects and prepare thoroughly for certification with comprehensive support materials.

The interactive e-learning portal is designed for convenience, enabling you to learn at your own pace, anytime and anywhere in the world. You can fit your studies around your schedule, taking the exam online at a time that suits you best.

This online package includes:

• eLearning (12 month access)
• Online proctored exam
• Official eBook: Your primary reference for exam preparation and ongoing professional development
• Learning Resource Kit: Includes the Official ITIL 4 Specialist Learner Workbook and Quick Reference Guide for focused study

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Popular among professionals who have advanced to roles such as:

Please note: an ITIL 4 Foundation certification is a pre-requisite for studying High-velocity IT.

By the end of this course, you will be able to:

• Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
• Understand the digital product lifecycle in terms of the ITIL operating model
• Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT
• Know how to contribute to achieving value with digital products

Module 1: Introduction to High-Velocity IT

• High-Velocity IT
• Digital Technology
• Digital Organisations
• Digital Transformation

Module 2: High-Velocity IT Approaches

• Relevance of High-Velocity IT Approaches
• High-Velocity IT Approaches in Detail

Module 3: High-Velocity IT Operating Models

• ITIL Perspective
• High-Velocity IT Aspects
• High-Velocity IT Applications

Module 4: ITIL Building Blocks for High-Velocity IT

• Digital Product Lifecycle
• Service Value Streams
• Four Dimensions of Service Management
• ITIL Management Practices

Module 5: High-Velocity IT Culture

• Key Behaviour Patterns
• ITIL Guiding Principles

Module 6: Supporting Models and Concepts for Purpose

• Ethics
• Design Thinking

Module 7: Supporting Models and Concepts for People

• Reconstructing for Service Agility
• Safety Culture
• Stress Prevention

Module 8: Supporting Models and Concepts for Progress

• Working in Complex Environments
• Lean Culture
• ITIL Continual Improvement Model

Module 9: High-Velocity IT Objectives and Techniques

• High-Velocity IT Objectives
• High-Velocity IT Techniques

Module 10: Techniques for Valuable Investments

• Prioritisation Techniques
• Minimum Viable Products and Services
• Product/Service Ownership
• A/B Testing

Module 11: Techniques for Fast Developments

• Basic Concepts Related to Fast Development
• Infrastructure as Code
• Reviews
• Continual Business Analysis
• Continuous Integration / Continuous Delivery (CI/CD)
• Continuous Testing
• Kanban

Module 12: Techniques for Resilient Operations

• Introduction to Resilient Operations
• Technical Debt
• Chaos Engineering
• Definition of Done
• Version Control
• Algorithmic IT Operations
• ChatOps
• Site Reliability Engineering (SRE)

Module 13: Techniques for Co-created Value

• Basic Concepts of Co-created Value
• Service Experience

Module 14: Techniques for Assured Conformance

• DevOps Audit Defence Toolkit
• DevSecOps

Exam format

• Multiple choice
• 40 questions per paper
• 28 marks required to pass (out of 40 available) – 70%
• 90 minutes duration
• Closed book

• eLearning (12 month access)
• Online proctored exam
• Official eBook
• Learning Resource Kit