ITIL Strategist: Direct, Plan and Improve (DPI) - Self-paced
The ITIL 4 Strategist: Direct, Plan and Improve module is for anyone who needs to align their team’s objectives to the organizational strategy. It also provides guidance on embedding continual improvement into the organizational culture. Direct, Plan and Improve helps with planning work, improving products, and managing change. With bite-sized modules, the course is tailored for busy professionals, allowing you to learn at your own pace through engaging, interactive content. You’ll access a range of resources, including multimedia quizzes, real-world case studies, and the Official ITIL 4 glossary. Self-paced learning empowers you to tailor your learning experience, apply ITIL 4 to complete projects and prepare thoroughly for certification with comprehensive support materials.
The interactive e-learning portal is designed for convenience, enabling you to learn at your own pace, anytime and anywhere in the world. You can fit your studies around your schedule, taking the exam online at a time that suits you best.
This online package includes:
- eLearning (12 month access)
- Online proctored exam
- Official eBook: Your primary reference for exam preparation and ongoing professional development
- Learning Resource Kit: Includes the Official ITIL 4 Specialist Learner Workbook and Quick Reference Guide for focused study
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Popular among professionals who have advanced to roles such as:
- IT manager: development
- IT manager: operations
- IT Leader
- Transformation manager
- IT service manager
Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Direct, Plan and Improve.
By the end of this course, you will be able to:
- Understand the key concepts of direction, planning, improvement
- Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context
- Understand the role of GRC and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement
- Understand and know how to direct, plan, and improve value streams and practices.
Module 1: Core Concepts of DPI
- Basics of Direction
- Basics of Planning
- Basics of Improvement
- Other Core Elements
Module 2: DPI through Service Value Chain and Guiding Principles
- DPI of the SVS
- DPI of Guiding Principles
Module 3: Role of Direction in Strategy Management
- Introducing Startegy Management
- Developing Effective Strategies
- Defining structures and methods for decision-making
Module 4: Implementation of Strategies
- Managing Risks in DPI
- Making Decisions through Portfolio Management
- Developing a business case
- Directing via Governance, Risk, and Compliance (GRC)
Module 5: Introduction to Assessment and Planning
- Core Concepts of Assessment
- Conducting Effective Assessments
- Core Concepts of Planning
Module 6: Assessment and Planning through Value Stream Maps (VSM)
- Introducing VSM
- Developing VSM
- Knowing More About VSM
Module 7: Measurement, Reporting, and Continual Improvement
- Measurement and Reporting
- Alignment of Measurements and Metrics
- Success Factors and Key Performance Indicators
- Continual Improvement
Module 8: Measurements and Continual Improvement through Dimensions and SVS
- Measurements for the Four Dimensions
- Continual Improvement of the Service Value Chain and Practices
Module 9: OCM Principles and Methods
- Basics of OCM
- OCM throughout DPI and Service Value Chain
- Resistance and Reinforcement
Module 10: Communication Principles and Methods
- Basics of Effective Communication
- Communication with Stakeholders
Module 11: SVS Development Using Four Dimensions
- Organisations and People in the SVS
- Partners and Suppliers in the SVS
- Value Streams and Processes in the SVS
- Information and Technology in the SVS
Exam format
- Multiple choice
- 40 questions per paper
- 28 marks required to pass (out of 40 available) – 70%
- 90 minutes duration
- Closed book
- eLearning (12 month access)
- Online proctored exam
- Official eBook
- Learning Resource Kit