The ITIL 4 Leader: Digital and IT Strategy module provides guidance about crafting a digital vision and shaping IT and business strategies. Digital and IT Strategy will be invaluable for leaders across your organization, including directors, department heads, and aspiring C-Suite professionals.With bite-sized modules, the course is tailored for busy professionals, allowing you to learn at your own pace through engaging, interactive content. You’ll access a range of resources, including multimedia quizzes, real-world case studies, and the Official ITIL 4 glossary. Self-paced learning empowers you to tailor your learning experience, apply ITIL 4 to complete projects and prepare thoroughly for certification with comprehensive support materials.

The interactive e-learning portal is designed for convenience, enabling you to learn at your own pace, anytime and anywhere in the world. You can fit your studies around your schedule, taking the exam online at a time that suits you best.

This online package includes:

• eLearning (12 month access)
• Online proctored exam
• Official eBook: Your primary reference for exam preparation and ongoing professional development
• Learning Resource Kit: Includes the Official ITIL 4 Specialist Learner Workbook and Quick Reference Guide for focused study

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Popular among professionals who have advanced to roles such as:

• IT Specialist: Changes
• IT Specialist: Operations
• IT manager: Development
• IT manager: Operations
• IT Leader
• IT Service Manager

Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Digital and IT Strategy.

By the end of this course, you will be able to:

• Demonstrate the use of the ITIL guiding principles in digital and IT strategy decisions and activities
• Understand how to leverage digital strategy to react to digital disruption
• Understand the relationship between the concepts of digital and IT strategy, the service value system and the service value chain, and explain how to utilise them to create value
• Understand how an organisation uses digital and IT strategy to remain viable in environments disrupted by digital technology
• Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
• Understand the risks and opportunities of digital and IT strategy
• Understand the steps and techniques involved in defining and advocating for a digital and IT strategy
• Understand how to implement a digital and IT strategy.

Module 1: Key Concepts of Digital and IT Strategy

• Digital, Information, Operational, and Communication Technology
• Digital Organisation, Digital Business, Digitisation, and Digital Transformation
• Services, Products, and Competitive Advantage
• Tiers of Strategy
• Business Models
• Operating Models

Module 2: Strategy and the Service Value System

• Opportunity and Demand
• Value
• Governance
• ITIL Guiding Principles
• Continual Improvement
• ITIL Practices

Module 3: What's the Vision?

• Digital Disruptions
• Balanced Strategic Focus
• Positioning Tools for Digital Organisations

Module 4: Where are we Now?

• Environmental Analysis
• Opportunity Analysis
• Digital Readiness Assessment

Module 5: Where do you want to be and how do you get there? (Strategic approaches)

• Strategic approaches)
• Financial Aspects of Digital and IT Strategy
• Business Models for Strategy Planning
• Portfolio Optimisation

Module 6: Where do you want to be and how do you get there? (Strategic planning)

• Strategic approaches for customer/market relevance
  
• Strategic approaches for operational excellence
• Strategic approaches to evolution
• Strategic approaches to social responsibility and sustainability

Module 7: Managing Strategic Initiatives

• How Strategies are Implemented
• Coordinating Strategy and Strategic Initiatives
• Leading Digital Transformation
• Digital Leadership

Module 8: Did we get there? (Measuring the Strategy)

• Key Facts About Measurement
• Measuring a Strategy
• Instrumenting Strategy

Module 9: How do we keep the Momentum Going?

• Long-Term Momentum: Ensuring Organisational Viability
• Short-Term Momentum: Parallel Operation

Module 10: Managing Innovation and Emerging Technologies

• Managing Innovation
• Formal Approach to Innovation Management
• Culture that Supports Innovation
• Approaches to Innovation
• Evaluating and Adopting Emerging Technology

Module 11: Managing Strategic Risk

• Risk Management
• Risk Identification
• Risk Posture
• Risk Treatment

Exam format

• Multiple choice
• 30 questions per paper
• 21 marks required to pass (out of 30 available) – 70%
• 60 minutes duration
• Closed book

• eLearning (12 month access)
• Online proctored exam
• Official eBook
• Learning Resource Kit