Sick of wasting time chasing up unanswered emails? Sick of explaining over the phone things you already said in an email? Sick of long, drawn out email conversations where people keep asking questions you feel you've already answered?

Learn some simple principles to

• ensure your emails actually get read!
• get your key messages across almost instantly
• get quick responses
• get the answers and actions you're looking for
• ultimately, SAVE YOU TIME

Minimum 4 attendees required to run this course in house or as a public schedule. Enquire at [email protected] or book on our public schedule by selecting the date and completing the booking form

This course is intended for professionals who want to enhance their email communication skills. It is suitable for anyone who writes emails as part of their job and wants to make their emails more effective and easier to read.

There are no specific pre-requisites for this course. However, participants should have a basic understanding of email usage and general writing skills.

By the end of this course, participants will:

• Understand the reader-writer paradox and how it affects email communication.
• Learn techniques to make their emails clearer and more effective.
• Gain insights into the best practices for email writing.
• Be able to write emails that are easy to read and understand.

1. Introduction to Email Writing
   • Importance of effective email communication
   • Overview of the course structure
2. The Reader-Writer Paradox
   • Understanding the different modes of reading and writing
   • Exploring the motivations of readers and writers
   • Activities to identify personal reading and writing habits
3. Best Practices for Email Writing
   • Techniques for clear and concise writing
   • Using plain language in emails
   • Structuring emails for better readability
4. Common Email Writing Mistakes
   • Identifying and avoiding common pitfalls
   • Activities to practice writing professional emails
5. Advanced Email Writing Techniques
   • Using headings, lists, and visuals effectively
   • Writing for different audiences and purposes
   • Activities to apply advanced techniques in real-world scenarios
6. Review and Practice
   • Recap of key concepts
   • Practice exercises and feedback
   • Q&A session