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ITIL Software Asset Management Workshop

Length: 3 Days    Cost: $2,450 + GST    Version: ITIL®

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CentreSepOctNovDec
Auckland--
25
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Hamilton--
25
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Christchurch--------
Wellington--------

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About this Course

Learn how to manage software assets through the stages of their lifecycle with this workshop, as described in the IT Infrastructure Library (ITIL®) guide to software asset management. Candidates will learn about techniques and processes and understand the interdependencies with other IT and service management processes.



Audience


IT professionals interested in learning about asset management, resource budgeting, finance, software licensing, contract management and strategic planning will all benefit from this course

Prerequisites

There is no formal prerequisites for this course, however attendees are expected to be familiar with software within their own environment.

At Course Completion

Existing software regulations, the importance of adhering to the regulations and how those regulations have effect on every aspect of current and future business endeavours.

The importance and the steps necessary to achieve a proactive stance when dealing with software compliance.

Communication and Education, Policy, Procedures, Project Management, Software Assets and Compliance Management
The importance of a well planned and executed Software Asset Management Program

Course Outline


INTRODUCTIONS AND ITIL REFRESHER
Course objectives, certification and a review of the ITIL ITSM and Application Management processes. The bigger ITIL picture to better understand where Software Asset Management fits in.

OVERVIEW OF SAM
What is ITIL Software Asset Management, the structure, strategy, purpose, weaknesses and interfaces with the other IT areas

BUSINESS CASE
Stating the problem and explaining the value to the organization of implementing the SAM processes for good governance

SAM PROCESSES
An introduction to the five process areas of SAM, what they do and why they are required

OVERALL MANAGEMENT
The first of the process areas around policy, risk, competency, and continual improvement

CORE ASSET MANAGEMENT
Identifying and controlling the data required to manage the software and licensing.

LOGISTICS
The interface points between the SAM processes and the Application Management Lifecycle

VERIFICATION AND COMPLIANCE
Checking that what is planned is being performed. Compliance to licensing, staff usage, policies, security

RELATIONSHIP MANAGEMENT
The fifth of the process areas covering the relationships between SAM and Suppliers, Internal Business and Outsourcers

IMPLEMENTING SAM PROCESSES
How to approach the implementation of SAM. Getting started, getting there, staying there and proving you are staying there.

ISO 19770
An introduction to the international standard which encompasses the SAM processes. The scope of the standard and the two parts of it.

ROLES AND RESPONSIBILITIES
Roles and responsibilities in the SAM process regime. A checklist to ensure activities are being addressed within your organization.

TOOLS AND TECHNOLOGY
The various tools and technologies applicable to the SAM processes

SAM REPORTING
Metrics and KPIs for the SAM processes and who to report to

COPYRIGHT LAW AND LITIGATION
What is the law? What are the implications should it be breached? What are the likely actions on the litigation path?

SOFTWARE LICENCE TYPES
Understanding the different types of licenses in the market, how to recognize them and what they mean, to ensure that you can be confident that your organization complies


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