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Home Courses IT3SCP: ITIL Service Capability Planning, Protection and Optimisation

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IT3SCP: ITIL Service Capability Planning, Protection and Optimisation

Length: 5 Days    Cost: $3,995 + GST    Version: ITIL®

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Auckland------
09
Hamilton------
09
Christchurch----
04
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Wellington
31
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About this Course

This 5 day course delves into the practical aspects of the ITIL Service Lifecycle and processes relating to the Planning, Protection & Optimization of IT Services. The requirements, activities, methods and approaches for implementing and managing these processes will be covered in a practical, hands-on learning environment through the use of our quality course material and an engaging scenario-based case study.

There is an examination at the end of the course. The PPO exam is very challenging and consists of a complex multiple-choice, closed book paper of 8 questions, to be answered within 90 minutes. The pass mark will be 70% or more.

Successful candidates will be awarded 4 credits towards the ITIL Expert Certification.



Audience


This course is intended for individuals and IT professionals who require a deeper understanding of the ITIL Planning, Protection & Optimization processes and how they may be used to enhance the overall quality of IT Service support and delivery. It is also suitable for operational staff who wish to enhance their role-based capabilities.

Prerequisites

A pass in the ITIL V3 or 2011 Foundation certificate or the ITIL V2-V3 Bridging certificate from either EXIN, ISEB or APMG. Proof will need to be provided before attending the course.

We recommend that course participants are familiar with the 5 ITIL Core Publications prior to attending the course. We estimate approximately 10 hours of personal study will be required.

The ITIL Books are not included with this course.

At Course Completion

  • Introduction to Planning, protection and Optimisation
  • Demand Management - understanding, planning and providing for business activity
  • Capacity Management - a capability to achieve effective Service Design
  • Availability Management - a capability to achieve effective Service Design
  • IT Service Continuity Management - support for Business Continuity Management
  • Information Security Management - part of overall corporate governance
  • Planning, Protection & Optimization roles and responsibilities
  • Technology & implementation considerations

Course Outline


ITIL Processes covered:

  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management

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